Knowledgebase & FAQs
Frequently Asked Questions
Everything you need to know about setting up ChamaFlow, integrating Safaricom M-Pesa, importing Excel statements, and ensuring SASRA compliance.
ChamaFlow connects directly to Safaricom's Daraja 2.0 API using your Chama's Paybill or Till Number. When a member pays, Safaricom fires an instant webhook callback to your dedicated tenant URL. Our system matches the payer's telephone number or account reference and credits their ledger in under 0.4 seconds. Unrecognized payments are queued in the "Unmatched Receipts" tab for 1-click allocation.
Yes! We provide a standardized Excel/CSV onboarding template. You can upload your past members list, opening savings balances, and active loan schedules in minutes. For registered SACCOs migrating from legacy desktop systems, our engineering team handles direct database migration for you.
Yes! Every member receives secure phone credentials to log into their self-service passbook. They can inspect their lifetime savings, track loan installment balances, approve guarantor requests, and download official stamped PDF statements anytime.
All records are protected by AES-256 encryption at rest and TLS 1.3 in transit. Each tenant operates in an isolated workspace with strict role-based access control. We are fully compliant with Kenya's Data Protection Act 2019.
Yes! ChamaFlow formats balance sheets, profit & loss summaries, and loan aging delinquency schedules to meet SASRA Tier 1–4 guidelines. You can generate certified annual returns in one click.
Still Have Questions About Your Specific Group?
Our Nairobi cooperative consultants are available on phone and WhatsApp to answer any operational questions.